Information







Shipping and delivery

 

     Due to the international import and export laws, the scope of delivery is peninsular Spain only, but you can contact us to discuss other destinations specially if you are a distribuitor or reseller. Actually we attend customers across Europe.

     Buyer pays shipping costs. You can take advantage of our flat rate shipping of only 4.90 EUR.

     We offer free shipping for all orders above 99 EUR in peninsular Spain only.

     You can also make a local pickup at our facilities in Monforte del Cid, Alicante (please check address and map below this page).

     Once completed the purchase process, the user will be notified of the total amount to be paid. DESTILERIAS MONFORTE DEL CID is responsible for checking the availability of all products for you. In case the stock isn’t enough, the user will be notified personally. As a rule we update and guarantee our online stock so these cases should do not occur. If the order in your mind exceeds the online amount, please contact us.


Returns and replacements

     In the following cases the customer may return the product:

If the order received differs from the order placed.

If the amount received is different to the amount of the order placed.

     In the case of delivery problems or if the customer wishes to make a return, the notice period is seven calendar days from receipt of the product. To do this you must contact us through the website. The pickup of the product will be managed by DESTILERIAS MONFORTE DEL CID.

     The refund of the purchase shall occur in any case, after checking in the reception of the items in our store that they are unused and in its original packaging. The amount refounded does not include shipping costs.